FAQ - Frequently asked questions
Shipping & Delivery
Where is my parcel?
You can see from your tracking code whether your Moon Bottle is already on its way.
How long will it take for my order to arrive?
Your Moon Bottle will arrive within 5 working days.
Which countries does Cryptage Beverages deliver to?
Our Moon Bottle is currently only available on the German market.
Do delivery and returns cost anything?
The cost of delivery depends on the number of products you have selected. You will find them on your invoice.
Order
How can I change or cancel my order?
You can cancel your order yourself up to 30 minutes after we receive it. Cancellation is also necessary if you change your address, color or size, and if you have a customer account with us, you can easily carry out the necessary steps yourself:
Withdrawal
Please take a look at our withdrawal policy
How do I return an item?
After you have informed us of your return within 14 days of receiving the goods, we will send you your return label.
I have received a damaged parcel
In this case, please contact us by e-mail as soon as possible.
Can discount codes be combined with each other?
No. Discounts cannot be combined with each other.
Payment
Which payment methods are available?
The possible payments are displayed in the shopping cart area.
How do I get a copy of my invoice?
We will be happy to send you these by e-mail.
When will my return be refunded?
Your return will be refunded immediately upon receipt of the return.
Other questions?
We will be happy to help you. If you cannot find an answer to your question, please contact us. Our team will be happy to help you.